Shipping & Returns
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
Orders are typically processed within 2-5 business days.
Please make sure all shipping and billing information is correct to avoid unnecessary delays.
All shipments within Estonia generally arrive at the destination specified by the purchaser within
1-5 business days of the date from placing the order. All shipments outside of Estonia are guaranteed to arrive within calendar days.
The delivery charge for each order to Estonia, Finland, Latvia, Lithuania will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
If the customer orders products for delivery outside of the EU please note that the customer’s purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the customer and won’t be refunded by us when the customer returns the product.
Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events.
Estonia, Finland, Latvia, Lithuania – 1 to 3 business days – Itella Smartpost
Rest of the EU, UK, Russia – 10 to 14 business days
Rest of the world – up to 14+ business days
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. Please note that due to necessary health and safety precautions, all face masks are final sale. These masks are Non-Refundable and Non-Returnable.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
Returns and exchanges
In order to receive a refund or exchange, you must notify us within 14 days of the delivery of your goods. Please email us at firstname.lastname@example.org within 14 days of receiving the goods.
Please provide your order number and reason for your return / exchange.
Items must be unworn and in perfect condition and in their original packaging with all garment tags still attached. You are responsible for return shipping costs. We are not able to provide a refund for items that do not reach our studio. We recommend tracking and insuring your return package.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g., a wrong or defective product).
Unless an error from our part shipping costs is non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and credit will be applied to your credit card or original payment method.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to email@example.com
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arisingfrom a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.A purchaser may also turn to the dispute resolution bodies of the European Union.
Customer service and questions should be sent to firstname.lastname@example.org